PRIVACY POLICY

Effective Date: March 22, 2023

Welcome to the MotoSurf website (“Site”). At MotoSurf, we understand the importance of your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your Personal Information when you visit or make a purchase from our Site.

Contact Information

If you have any questions, require more information about our privacy practices, or wish to file a complaint, please feel free to contact us by email at info@motosurf.com or by mail at:

Garner Development Services, LLC
8480 Esters Blvd Suite 110, Irving, TX 75063
United States

Or call:  +18336686773

Collecting Personal Information

When you visit our Site, we gather specific information about your device, your interactions with the Site, and details needed for order processing. We may collect additional information when you reach out to us for customer support. In this Privacy Policy, the term “Personal Information” refers to any data concerning an identifiable individual.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Please review the information below for details on what Personal Information we collect and the reasons behind it:

  • Device Information

    • Purpose: To optimize your browsing experience and perform analytics for site improvement.
    • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
    • Disclosure: Shared with our processor, Authorize.net.
    • Personal Information Collected: Web browser version, IP address, time zone, cookie details, viewed sites/products, search terms, and site interaction.
  • Order Information

    • Purpose: To fulfill our contract by providing products/services, processing payments, shipping, generating invoices/confirmations, communicating with you, and screening orders for potential risk or fraud.
    • Source: Information provided by you.
    • Disclosure: Shared with our processor, Authorize.net.
    • Personal Information Collected: Name, billing and shipping addresses, payment information (including credit card numbers), email address, and phone number.
  • Customer Support Information

    • Purpose: To enhance the customer support experience.
    • Source: Customer Relationship Management (CRM) data.
    • Disclosure: Helps us provide better customer support.
    • Personal Information Collected: Personal data, online/offline data, and purchased marketing data.

Sharing Personal Information

We share your Personal Information with service providers who assist us in delivering our services and fulfilling our agreements with you. For instance, we use WooCommerce to manage our online store. We may also share Personal Information to comply with laws and regulations or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements and marketing communications that we believe align with your interests. We utilize services like Google Analytics Audiences to achieve this. You can control your preferences for targeted advertising through the provided links.

Your Rights

Depending on your location, such as in the European Economic Area (EEA) or California, you have specific rights regarding your Personal Information. These include access, portability, correction, updates, and erasure. For details on exercising these rights, please contact us through the provided contact information.

Cookies

Our Site uses cookies to enhance your browsing experience and provide our services. You can control and manage cookies through your browser settings. Please note that blocking cookies may affect your user experience.

Automatic Decision-Making

We do not engage in fully automated decision-making processes that significantly affect customers using their data. Any automated decisions made are for fraud prevention.

Selling Personal Information

MotoSurf does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (CCPA).

Complaints

If you wish to file a complaint, please contact us using the provided contact information. If you’re not satisfied with our response, you have the right to contact your local data protection authority.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices, or for operational, legal, or regulatory reasons.

For further inquiries or concerns, please reach out to us. Your privacy matters to us, and we are dedicated to safeguarding your data.

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